Shipping Policy

Last modified: August 29, 2024

Thank you for shopping with MELONY! Below is our detailed shipping policy to ensure a smooth delivery experience.
1. Shipping Destinations
We currently ship to all 50 U.S. states, Puerto Rico, and U.S. territories. International shipping is temporarily unavailable.
2. Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Delays may occur during high-demand periods (e.g., holidays or promotions), which will be communicated via email.
3. Shipping Methods & Delivery Times
We partner with AMAZON, USPS, UPS, and FedEx to offer reliable shipping options:
Method Delivery Time (After Processing) Price
Standard Shipping 3–7 business days Free on orders over $50.
Delivery times are estimates and not guaranteed.
4. Shipping Costs
Free standard shipping on orders over $50.
Flat-rate or calculated shipping fees apply for other orders (calculated at checkout).
5. Order Tracking
A tracking number will be emailed once your order ships.
Track your package via the carrier’s website or our [Order Status Page].
6. Undeliverable or Lost Packages
If a package is returned as undeliverable (e.g., incorrect address), we will contact you to reship (additional fees may apply).
Lost or stolen packages must be reported within 30 days of shipment. We will assist with carrier investigations but cannot guarantee replacements or refunds for carrier errors.
7. Address Changes
Ensure your shipping address is accurate at checkout. Contact us immediately at [18766257533@163.com] if changes are needed (before processing).
8. Damaged or Incorrect Items
Report issues within 7 days of delivery with photos to [18766257533@163.com]. We will replace or refund eligible items.
9. Holiday & Weather Delays
Shipping may be delayed during major holidays (e.g., Christmas, July 4th) or extreme weather events.
10. Returns & Refunds
See our [Return Policy] for details. Shipping fees are non-refundable unless the error is ours.