Shipping policy

SHIPPING POLICY

Welcome to MELONY! We are dedicated to providing a seamless and premium shopping experience, ensuring your mindful rituals arrive safely and promptly at your doorstep.

1. Shipping Destinations & Rates

We currently ship exclusively to the Continental United States (excluding Hawaii, Alaska, and P.O. Boxes/APO/FPO addresses).

  • Standard Shipping: FREE on all orders over $50 (Otherwise, a flat rate of $4.99 applies).

  • Expedited Shipping: Available at checkout for a flat rate of $9.99.

2. Processing & Delivery Times

All orders are processed within 1–2 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Standard Shipping Delivery: 3–5 business days after processing.

  • Expedited Shipping Delivery: 2–3 business days after processing.

Please note: Delivery times are estimates provided by our carriers and are not strictly guaranteed. Delays may occur during peak holiday seasons or due to severe weather conditions.

3. Shipment Tracking

When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at 13206375769@163.com with your name and order number, and we will look into it for you.

4. Damages and Lost Packages

MELONY is not liable for products damaged or lost during shipping. If you received your order damaged, or if your package has been marked as "delivered" but you cannot find it, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim, and notify our team at 13206375769@163.com so we can assist you through the process.

5. Address Corrections

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is always a very small window to correct an incorrect shipping address. Please contact us immediately at 13206375769@163.com if you believe you have provided an incorrect shipping address.